Frequently asked questions
WHY BOOK WITH PLEASANT ESCAPES?
A: Tired of spending countless number of hours searching for vacation deals online?
Did you know, the average person spends 60 hours researching vacation options for one trip? And sadly, far too many people find out the hard way that the pictures, videos and opinions online aren't always accurate. In fact, professional resort photos are made to look very beautiful (actually, they all start looking the same after a while).
Save time, money and frustration by working with us Pleasant Escapes. You can expert to book your perfect vacation. We make it "Easy" for you with customized packages, daily deals and exclusive discounts made available only to travel professionals. We will be on standby for you every step of the way and will be your advocate before, during and after your vacation. The best part yet -- our travel planning services are FREE!
Fun fact: Did you also know, when you book "on your own" via an OTA "online travel agency" booking engine, you are still booking through a travel agency? The average OTA reservation agent you speak to at over at Expedia, Travelocity, Orbitz, Bookit, etc. is usually located at an international call center and has never left their country! You'll probably spend more time on hold to speak with a live person than the length of time they will dedicate to your dream vacation. Pleasant Escapes, on the other hand, will match you to one of our travel experts who has actually been to your destination of choice. Your Pleasant Escapes agent will be available to you via phone, email or text. Our customer service is priceless and the reality is, without a travel professional on your side, you’re on your own.
HOW DO I CANCEL MY RESERVATION?
All canceled reservations must be submitted to Pleasant Escapes by clicking here .If cancellation occurs and the occupancy of the room falls below the initial occupancy, payments must be paid to satisfy the adjusted room rate. Any new guests added to reservation will have to make all scheduled payments up to date and will be charged the Reservation Revision Fee of $50.00pp
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
A: We accept all major credit and debit cards as well as checks and money orders. Please note personal checks will not be accepted 60 days before event to commence.
DO YOU OFFER REFUNDS?
A. No, we do not provide refunds nor do we transfer money. Each client is required to accept our Terms and Conditions before reservation is accepted. To protect your investment, each and every client is encouraged to purchase travel insurance.
ARE MONTHLY PAYMENTS REQUIRED?
A. You should make every effort to make a payment every month. If you find yourself not being able to make a payment, please send us an email. If you fail to make a payment for 60 days without any communication to us, your reservations will automatically cancel.